Airport Meet and Greet

Terms

Please call +44 (0) 7958159807 if there are any problems, you may be connected to an answer service if calling out of hours (UK time) please leave a message an operator will call you back asap.

RESERVATIONS

If a reservation is required within 24Hrs please telephone Croft direct to confirm availability and to place booking.  Please follow up with an e-mail confirmation.  If a reservation is required more than 24 hours in advance please e-mail your booking and a confirmation will be sent.  If you do not receive a confirmation please telephone Croft to confirm the booking has been received.  When travelling with colleagues please inform Croft of the other traveller’s details. Confirmations will be sent out evenings UK time.

CANCELLATIONS & DELAYS

Cancellation times are as follows
All London Airports - 6 Hours
Birmingham / Manchester - 4 Hours
E.M.A / Derby / Nottingham - 2 Hours

Failure to cancel will result in a full charge (including car parking and waiting time if applicable) being applied.

For standard pick ups:-

Unless by prior arrangement, waiting time will be applied 30 minutes after the confirmed pick up time. Waiting time will be charged at £5-00 per 15 minutes.

For airport pick ups:-

Drivers will wait in the terminal for ONE HOUR after the actual arrival time of the flight unless contacted .Waiting and car parking will be applied after a period of one hour from the scheduled time of arrival.

CONTACTING DRIVERS

Whilst drivers make every effort to be in the terminal for the scheduled arrival time, delays are occasionally unavoidable. 

If you do not make contact with your driver please telephone the Croft office number for an update.  You may be connected to an answer phone – please leave your name and a contact number and someone from the Croft office will call you back (please note that Croft WILL NOT accept bookings / cancellations left on their answer phone)

If you are delayed for any reason e.g. lost luggage etc. please phone Croft to request the driver to wait.  If the driver has left and has to return to the airport, a charge WILL be applied.

It is the passenger’s responsibility to ensure that adequate travel time has been allowed.  Crofts’ switchboard operator can advise on travel time required.

The company accepts no responsibility whatsoever for any delays caused.